Frequently Asked Questions

Deliveries

Can I visit JK Australia?

We are a mail order company, but there is a trade counter where you can collect from. Please call before you visit to make sure we have stock and to avoid disappointment.

Do I have to be there to sign for delivery?

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our couriers to leave the item(s) in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc.

Do you ship abroad?

Yes, we ship to Australasia by air freight only. Delivery cost is calculated at the time of checking out or contact our customer service team on +61 2 9645 7660 or [email protected] 

All other international orders should be placed on the www.justkampers.com web-site

When will my products be delivered?

All orders received by 2.00pm will be dispatched the same day subject to availability and cleared payment.

Where Is My Order?

When you place an order online, you will see an order confirmation screen giving you your order number. Please make a note of this number for your records. Within a few minutes of placing your order, you will automatically be sent an email with your order number confirming that your order is in the system. Once your order has been processed, you will receive another email confirming your order has been processed and, if necessary, informing you of any issues relating to your order, such as whether the item is out of stock or if a substitute item is being sent. At the point of dispatch, you will receive an email giving your parcel number together with a link to the courier’s website to enable you to check the progress of your order.

You can monitor the progress of your order online at any time by logging on and checking your order details. We will advise you when ordering if an item is out of stock.

Who qualifies for the free delivery charge?

This offer is for order place online that are over $250.

Payments

Do I pay GST if the parts go abroad?

If you are purchasing within the Australia you must pay GST. International orders being sent outside Australia will not pay GST. ALL RETAIL PRICES SHOWN include GST on the website. Orders that are shipped to countries outside of the Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Web-Site

Do I need to register to shop online?

Yes. Registration is easy and will enable you to track your orders online, view your full order history, update your personal details, manage your address book and change your payment details, all in one secure area.

You'll also be able to purchase more quickly and easily when you're logged in.

How do I contact Just Kampers?

By Telephone

029645 7660 - (International: +61 2 9646 7660)

 

By Fax

029645 7670 - (International: +61 29645 7670)

 

By Mail

Just Kampers Australia,

Po Box 415,

Auburn NSW 2143

 

By E-Mail 

[email protected]

I have forgotten my password. How do I request a new password?

To request a new password, click on “My Account” and click the link "Password forgotten”. Enter your email in the box provided and an email will be sent with your new password. Once you have logged on with your new password you can of course change it to something more memorable.

What is the copyright on this website?

Reproduction of all or any substantial part of the material in any form is prohibited except that individual users may print or save portions of the material for their own personal use. This license does not permit users to incorporate the material or any substantial part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular, but without limitation, no substantial part of the material may be distributed or copied for any commercial purpose. No substantial part of the website may be reproduced on or transmitted to or stored in any other website or other electronic retrieval system.