Order Tracking

Order Tracking

Placing an order

When you place an order online, you will see an order confirmation screen giving you your order number. Please make a note of this number for your records. Within a few minutes of placing your order, you will automatically be sent an email with your order number confirming that your order is in the system.

Order processing

Once your order has been processed, you will receive another email confirming your order has been processed and, if necessary, informing you of any issues relating to your order, such as whether the item is out of stock or if a substitute item is being sent.


At the point of dispatch, you will receive an email letting you know exactly what has been dispatched. You can monitor the progress of your order online at any time by logging on and checking your order details.
We will advise you when ordering if an item is out of stock.

Back orders 

Due to our huge range, we sincerely regret that we cannot ensure permanent availability of all items. If an item is out of stock, we will give you an estimated delivery date and contact you as soon as it arrives at our warehouse.

We only charge once for postage

If we have to ship your order in separate parcels due to an item being out of stock, you will only be charged postage once.

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