Returns Policy

Just Kampers Australia Returns Policy

Upon receipt of your order you have 24 hours to advise Just Kampers Australia of any damage or shortages of your goods. All of our freight is covered under insurance however we have a limited time to make claims on your behalf. Failure to notify will be at buyer’s risk.

If for any reason you have ordered the incorrect parts, we offer a 14 days (from delivery date) refund or exchange policy, subject to the goods being returned in unused, perfect condition, with the original packaging still intact. Please note a 20% restocking fee will apply. No returns will be accepted unless a “Return Authorization” number has been issued by our company. Customers must meet the cost of return cartage on correctly supplied goods.

Any returns of correctly supplied goods will attract a 20% restocking fee. No returns will be accepted after 21 days. While Just Kampers makes every effort to provide correct information and goods, it is the responsibility of the buyer to ensure they are correct before fitting/use.

When returning goods, the buyer is responsible for the repackaging of the goods and they are in your care until they arrive back at our warehouse, so please obtain proof of posting/delivery. Just Kampers Australia regrets that postage/packaging/insurance costs are non-refundable, unless goods received are faulty or received in error.

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